About Us
We're a little different!
Let us share our story with you...
CloudScape Connect Ltd was formed by three
entrepreneurs, Robert Harrison, Alan Ramsay and Stuart Hex. It wasn't
an intentional decision to enter the industry, but following
problems with their internet service providers that began to affect their businesses,
something needed to be done!
Experiencing
a raft of issues over a prolonged period of time, and fed up with being kept
in the dark, in 2014, they decided it was time to take control of the
situation for themselves... and
acquired a small wholesale internet provider. After careful
planning, and a lot of late nights, CloudScape Connect Ltd was launched in
the Summer of 2014.
Since then, they have continued to invest heavily in staff and equipment to ensure that CloudScape Connect Ltd delivers the best products and customer service in
the UK and the results speak for themselves. CloudScape Connect Ltd is a
rapidly growing telecommunications provider and is now rated as
Excellent 4.5 stars on Trustpilot and has offices in Leicester and Brighton.
"Our philosophy is simple, anytime we can help a customer we will, no matter
how large or small the request!"
Stuart Hex, Director & Founder
What's more, CloudScape Connect Ltd don't use call centres, automated phone systems or
e-receptionists and you will never hear a recorded message telling you how
"important your call is...". Our customers are important, so we answer every call in person
within seconds (our average time to answer a call is less then 6 seconds)
and if we say we will call you back, we will.
But don't take our word for
it, read some of our customer comments below or check us out on
Trustpilot.
[Customer Comments]
"I found your company through online reviews, which were positive. Happy to report all is working very well, with a good speed for the internet. No down time so far. Thanks again for setting it up so quickly for my return to the UK."
Stephen.
"Just to let you know that I have just connected with the new router / modem and like magic all went well...thanks ever so much as that is what we wanted...very easy and trouble free. The connection is fast and it will prove itself when I update my Mac. Again, thanks very much for being patient and for all you have done to make this a very smooth procedure. I am really pleased with Cloudscape!"
Patricia.
"I'm happy to say that everything has been very positive in my experience with Cloudscape. I switched after a few painful years of Virgin Media... My connection is fast, I never experience slow downs... The only time I had a request, I sent an email quite late, around 10PM, when I woke up the following day I had two complete answers giving me every detail I needed. In short: congratulations and thanks for your service guys, I am a happy customer :)"
Anthony.
"Connection through Cloudscape is working very well right now. I will be recommending Cloudscape Connect."
Timothy.
"The switchover went through seamlessly, and the service so far has been excellent, with a far more stable and consistent service than I was receiving from BT. Your customer service has also been excellent and I won't hesitate to recommend Cloudscape to any of my friends who may be looking to change their provider!"
Geoff.
"I have got my comp back - I was lost without it. Thanks to Kevin at Cloudscape!"
Alexandra.
"At the end of my first year with you, in spite of taking on the Windows 10 challenge, I can honestly say that the very occasional problems I experienced were almost immediately sorted for me by Kevin Peel, our local representative, who is always a pleasure to talk to. His infinite patience and understanding never cease to surprise me and always fix my problem, however caused."
Frank.
"The service we have received from CloudScape Connect has been excellent. Any problems have been remedied quickly and efficiently. How refreshing to be able to speak with someone when I call and the help desk are so easy to communicate with. I now have excellent broadband and always have a clear phone line. Thank you!"
Fiona.
CloudScape Connect Ltd is company limited by guarantee
and is registered in England and Wales. CloudScape Connect Ltd is a Tier 2 independent telecommunications supplier operating
its own network and is registered and
regulated by Ofcom.
