If you have any
questions or queries or would like more information on how CloudScape Connect
can help you then please do not hesitate to contact us.
0345 688 7227
0116 274 7365
CloudScape Connect Ltd
Unit Q, Troon Way Business Centre
Humberstone Lane, Leicester, LE4 9HA
Please note our office hours are 9am - 5pm, Monday to Friday.
Complaints & Code of Practice
If something isn't right, please tell us, either by phone, email or post
(using the details above). We will acknowledge your complaint and
respond within 2 working days by phone or email and in many cases much sooner
(postal complaints may take an additional day or two arrive). Our response
will outline the actions we will take and the timeframe to resolve the issue if
it can't be fixed straight away.
If you are not satisfied with our
response, or it is not put right, you may be able to use the ISPA Ombudsman Services: Communications (OS:C) alternative dispute resolution service
(approved by Ofcom) at no cost to you. When we receive your complaint we will advise you if it falls within the scope of the alternative dispute resolution service and provide you with full details on how
to refer your complaint.
Download a copy of our
Code of Practice Regarding Complaint Handling and Disputes.
CloudScape Connect Ltd is a member of
the ISPA and is bound by its
Code of Practice.
CloudScape Connect Ltd is a member of Nominet and UK Domain names are subject to
terms and conditions
CloudScape Connect Ltd is registered in England number 8898732